Complaint Investigation Report

277209411-7-2-2024-24-AS-BCHN-D74UFW-20240712153322

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

This is an official report of an unannounced visit/investigation of a complaint received in our office on

06/11/2024 and conducted by Evaluator David Ayers

COMPLAINT CONTROL NUMBER: 24-AS-20240611095935

Staff did not provide adequate food service to resident in care.

On 6/13/2024, Licensng Program Analyst (LPA) D. Ayers arrived unannounced to conduct an initial complaint inspection. LPA met with Executive Director Kellie Shearer and announced the purpose of the visit. During the visit, LPA toured the facility, conducted staff and resident interviews, and reviewed records.

Allegation: Staff did not provide adequate food service to resident in care.

During resident interviews, multiple facility residents stated that the food service is adequate. During inspection, facility perishable and nonperishable foodstuffs appeared to be adequately stored and prepared. The facility had menus priominently displayed for residents. Facility staff provide alternate meal options for every meal. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated. An exit interview was conducted with Executive Director, and a copy of the report was provided via email.