Complaint Investigation Report

3. The Department investigated the allegation: Staff hit clients in care. LPA interviewed staff and clients who did not state the allegation to be true.

4. The Department investigated the allegation: Staff is under the influence while transporting clients in care. LPA interviewed staff and clients who did not state the allegation to be true.

5. The Department investigated the allegation: Staff do not provide proper supervision to clients in care. LPA interviewed staff and clients who did not state the allegation to be true.

6. The Department investigated the allegation: Staff speak inappropriately to clients in care. LPA interviewed staff and clients which did not state the allegation to be true.

7. The Department investigated the allegation: Staff do not have proper training. LPA interviewed staff and clients which did not state the allegation to be true.

Although the allegation(s) may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegation is unsubstantiated.

Exit interview was conducted and a copy of this report LIC9099 was printed and given to administrator RITA FAATUAI