Complaint Investigation Report

2) Staff do not safeguard resident's personal items: Facility staff maintain records of resident personal property and valuables (LIC 621). During interview, residents stated that they feel their personal items are properly safeguarded and that they have never had personal items missing or stolen.

3) Staff do not ensure that resident is adequately fed: LPA observed the facility to have an adequate supply of perishable and non-perishable food stuffs which were properly stored. Residents stated that they receive three meals and three snacks every day. Residents stated that the food was of adequate quality.

4) Staff do not ensure that residents are hydrated: LPA observed a clean water station in the facility common area. Staff stated that the water is available for resident use 24 hours a day. Residents stated that they have access to water at all times of the day and that the water is of good quality.

5) Staff are not trained to meet resident's medical needs: Based on records reviewed and interviews, facility staff training meets Title 22 requirements. Residents stated that they feel the staff are properly trained.

6) Staff monitor resident's phone calls: Staff and residents stated that they staff do not monitor residents' phone calls. In 2023, the common phone was broken due to rough handling by residents. During this time, the phone could only be utilized while on speaker phone due to the receiver being broken.

7) Facility telephone is in disrepair: In 2023, one of the facility telephones was broken due to being dropped by residents. Facility Administrator ordered new phones to replace the wall-mounted phones which were prone to damage after being dropped.

Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegation is unsubstantiated. No deficiencies were cited during the inspection. A copy of the report was provided and exit interview conducted.