Complaint Investigation Report

Allegation: Staff did not transport residents in a safe manor. During this visit LPA interviewed facility clients, staff, and administrator. The facility vehicles transport clients to programs, events, and outings. Based on file review each facility has operating vehicle that accommodate 9 passengers. During file review no residents require special harness or equipment during transport.

Allegation: Staff do not meet the needs of residents in care. During this investigation department reviewed clients’ files. Based on interview and records review all clients are independent and do not require assistance with any needs. During interview client were able to respond to questions and aware how and to whom address to with concerns.

Although the above allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are Unsubstantiated .