Complaint Investigation Report

Regarding the allegation that staff did not report injuries to the resident’s responsible party, records and interviews indicated the responsible party was notified regarding falls, medical concerns, appointments, bruising observations, and hospitalization's. The reporting party acknowledged receiving calls, texts, photographs, and updates from facility staff regarding incidents and changes in the resident’s condition. Although the reporting party expressed dissatisfaction regarding the timeliness or adequacy of certain communications, evidence obtained did not demonstrate staff failed to notify the responsible party of injuries or medical concerns. Therefore, the allegation is deemed Unsubstantiated.

Regarding the allegation that staff did not provide the responsible party with resident records, LPA reviewed the written request for records submitted by the reporting party through legal counsel. The request sought extensive facility and medical documentation and additionally requested information regarding the cost associated with reproduction of records. Facility records reviewed by LPA included copies of the requested records assembled by facility staff, mailing documentation, certified mail receipts, and postage records demonstrating the records were mailed to the reporting party. Although the licensee generated an invoice reflecting copying and preparation costs, interviews confirmed no payment was requested prior to release and the records were nevertheless provided. Based on documentation reviewed, the allegation is deemed Unsubstantiated.

Regarding the allegation that staff did not ensure the resident was hydrated, LPA reviewed medical records, resident interviews, and observations made during facility visits. Medical records documented the resident received ongoing medical monitoring, physician follow-up appointments, home health services, and hospital care when needed. Resident interviews conducted by LPA revealed residents stated staff routinely provide beverages, meals, and assistance as needed. During facility visits, LPA observed beverages and water accessible to residents throughout the facility. No evidence was obtained showing facility staff intentionally withheld fluids or failed to provide hydration. Therefore, the allegation is deemed Unsubstantiated.

Regarding the allegation that staff were not distributing medications as prescribed, LPA reviewed available records and conducted interviews. Records reviewed reflected the resident routinely attended medical appointments and received ongoing physician oversight. No evidence was obtained establishing staff intentionally withheld medications or failed to administer medications as ordered. Interviews conducted during the investigation further indicated residents receive medications routinely and timely. Therefore, the allegation is deemed Unsubstantiated.