Complaint Investigation Report

247209209-1-11-2024-24-AS-BCHN-D26PMM-20240205102632

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

This is an official report of an unannounced visit/investigation of a complaint received in our office on

12/19/2023 and conducted by Evaluator Sarah Hurt

COMPLAINT CONTROL NUMBER: 24-AS-20231219084413

Residents conservator not provided Admission Agreement within seven days

Licensing Program Analysts (LPA's) Sarah Hurt and Brianna Miranda conducted an unannounced visit to the facility to deliver investigation findings. LPA’s met with Assistant Administrator, Airen Miro and explained the purpose of today’s visit.

Regarding the allegation Illegal Eviction. Resident 1 was taken to the hospital on 12/17/23 and was denied admission back to the facility upon release. Based on LPA's interviews which were conducted and record review, the preponderance of evidence standard has been met, therefore the above allegation(s) is found to be SUBSTANTIATED.

Regarding the allegation Residents’ conservator not provided Admission Agreement within seven days. Resident 1’s conservator was not provided an Admission Agreement within seven days of admission to the facility. Based on LPA’s interviews which were conducted and record review, the preponderance of evidence standard has been met, therefore the above allegation is found to be SUBSTANTIATED.

The following deficiencies are being cited Per Title 22 Regulations.

Exit interview conducted with Assistant Administrator, Airen Miro, and a copy of this report along with appeals rights provided.