Complaint Investigation Report

236803448-2-24-2025-21-AS-KMOA-DFLN5K-20250410100940

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

CCLD Regional Office , 1450 NEOTOMAS AVENUE, STE. 100

This is an official report of an unannounced visit/investigation of a complaint received in our office on

12/06/2024 and conducted by Evaluator Christopher Arnhold

COMPLAINT CONTROL NUMBER: 21-AS-20241206200644

Facility Administration is not providing written response to Resident Council.

At approximately 8:00AM, Licensing Program Analyst (LPA) Chris Arnhold arrived at this facility unannounced, to conduct an investigation into the above allegation. LPA met with Environmental Director Jeramie Wager, toured the building and reviewed records. Based on records reviewed, facility has been providing written responses to the Resident Council. Executive Director responds to each noted concern with a brief response. Although the answers are not as detailed as they could be, the written responses are given and placed in a Resident Council binder in the office. Executive Director also emails a copy of the responses to CCLD on a monthly basis.

Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is Unsubstantiated.