Complaint Investigation Report

236803448-1-27-2026-21-AS-KMOA-DRNNWS-20260226095000

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

SANTA ROSA RO , 1450 NEOTOMAS AVENUE, STE. 100

This is an official report of an unannounced visit/investigation of a complaint received in our office on

01/07/2026 and conducted by Evaluator Christopher Arnhold

COMPLAINT CONTROL NUMBER: 21-AS-20260107151648

Staff engaged in a verbal altercation in the presence of residents.

At approximately 8:30AM, Licensing Program Analyst (LPA) Chris Arnhold arrived at this facility to conduct an investigation into the above allegation. LPA met with Special Projects Administrator Lindsey Weist, interviewed staff and residents and reviewed records. Based on interviews conducted, LPA did not find evidence to support the above allegation. LPA spoke with various residents and staff regarding an altercation that occurred on 01/07/2026 in the dining room area of the facility. LPA was informed the incident began in the Executive Directors office, where staff heard a visitor raising their voice at the Director. The visitor proceeded to the dining room area raising their voice to an even louder level and using profanities. LPA was informed the Director remained calm and did not raise their voice at the visitor. After the visitor left, the Director checked with residents who were present to ensure they were OK after the incident.

Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is Unsubstantiated.