Complaint Investigation Report

5 to 10 minutes, but further interviews revealed the call button was answered but care was not provided. Staff reset the call button and informed resident they would return when free but would not return.

Based on the Departments investigation, the preponderance of evidence standard has been met, therefore the above allegations are found to be SUBSTANTIATED.

Deficiencies are cited from the California Code of Regulations (CCRs), and/or the Health and Safety Code. Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.

This report was reviewed with Angie Smith and Appeal rights were given.