Complaint Investigation Report

Based on records reviewed and interviews conducted, facility was utilizing care giving staff to serve meals during meal times. This practice led to a lack of care giving support to the residents that did not attend the dining room. Facility did not have sufficient dining aides to assist residents for meals. This allegation was address on 04/22/2025. Executive Director has hired several dining room attendants and care giving staff.

Based on the Departments investigation, the preponderance of evidence standard has been met, therefore the above allegation is found to be SUBSTANTIATED.

Deficiencies are cited from the California Code of Regulations (CCRs), and/or the Health and Safety Code. Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.

This report was reviewed with Zenia Shah and Appeal rights were given.