Complaint Investigation Report

236804186-11-1-2024-21-AS-BMOS-DCNRL8-20250106120642

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

CCLD Regional Office , 1450 NEOTOMAS AVENUE, STE. 100

This is an official report of an unannounced visit/investigation of a complaint received in our office on

10/29/2024 and conducted by Evaluator Christopher Arnhold

COMPLAINT CONTROL NUMBER: 21-AS-20241029131525

Staff did not allow a resident to leave the facility.

At approximately 9:45AM, Licensing Program Analyst (LPA) Chris Arnhold arrived at this facility unannounced, to open an investigation into the above allegation. LPA met with Administrator Kathy Kabai, interviewed residents and reviewed records. LPA received copies of documents.

Based on interviews conducted, Licensee did not allow resident to leave the facility. On 10/27/2024, Resident expressed a desire to visit a family member and had transportation secured. Facility staff refused to allow resident to leave. After several conversations with CCLD and the Ombudsman's office, Licensee agreed they were wrong and agreed to take resident to visit their family. LPA provided a copy of regulation 87468.1, Personal Rights of Residents in all facilities for review.

Based on the Departments investigation, the preponderance of evidence standard has been met, therefore the above allegation is found to be SUBSTANTIATED.

Deficiencies are cited from the California Code of Regulations (CCRs), and/or the Health and Safety Code. Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.

This report was reviewed with Kathy Kabai and Appeal rights were given.