Complaint Investigation Report
236804088-4-3-2026-21-AS-KMOA-DUQND9-20260604102156
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY
SANTA ROSA RO , 1450 NEOTOMAS AVENUE, STE. 100
This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/23/2026 and conducted by Evaluator Christopher Arnhold
COMPLAINT CONTROL NUMBER: 21-AS-20260223193121
Time between dinner and breakfast is more than 15 hours
At approximately 8:15AM, Licensing Program Analyst (LPA) Chris Arnhold arrived at this facility unannounced, to conduct an investigation into the above allegations. LPA met with Staff Jermaine Stuart and reviewed records. Based on a review of records, LPA observed 2 of 2 staff did not have documentation of the required 40 hours of initial training. The New Employee training log covers a total of 30 hours of training in topics such as Nutrition, Personal Care Services, Dementia Training and Medication training. The training logs were signed by Administrator Valesia Cole, however the Administrator has not been a certified Administrator for two years. LPA was not able to find training materials onsite. LPA was informed the training was completed via video. There were no staff on site with valid First Aid/CPR training during this visit.
Based on interviews conducted and observations made, the evening meal was served at 5PM on 04/02/2026. LPA arrived at approximately 8:15AM on this date and observed the morning meal was not served until 8:58AM. This is beyond the 15 hour maximum between evening meal and first meal.
Based on the Departments investigation, the preponderance of evidence standard has been met, therefore the above allegation is found to be SUBSTANTIATED.
Deficiencies are cited from the California Code of Regulations (CCRs), and/or the Health and Safety Code. Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
This report was reviewed with Jermaine Stuart and Appeal rights were given.
Source: California Department of Social Services, Community Care Licensing. Methodology · Report a correction