Complaint Investigation Report

restraints but ensure all staff are CPI trained (nonviolent crisis and prevention and intervention). Additionally, five (5) out of five (5) staff report never having used restraint to de-escalate or intervene in resident aggressive or violent behavior. All staff interviewed report that de-escalation is done by walking away. The targeted staff walks away and stays out of the line of sight of the resident having the behavior and the other staff on duty tries to redirect and help calm them down. At no time are restraints used. So, although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED.