Complaint Investigation Report

Compliant stated that S1 speaks inappropriately to client (C1) and does not treat C1 with dignity and respect. Compliant stated that S1 yelled at C1 and makes fun of C1s clothing. Interviews conducted with 5 out of 8 staff have stated they have not seen or heard S1 make fun or yelling at C1. 1 out of 8 staff stated they have heard S1 yell and raise their voice at C1. LPA was unable to contact and interview 2 out of 8 staff. Interview conducted with C1 stated no staff has yelled at them but got mixed answers when asked if any staff have made fun of them, C1 first stated “yes” then stated “no”. LPA asked C1 for a third time and got no answer. LPA was unable to gather enough evidence to say the allegations did happen.

Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegations are unsubstantiated.