Complaint Investigation Report
216803577-2-5-2026-21-AS-KMOA-DR7PTM-20260211103610
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY
SANTA ROSA RO , 1450 NEOTOMAS AVENUE, STE. 100
This is an official report of an unannounced visit/investigation of a complaint received in our office on
12/26/2025 and conducted by Evaluator Anthony Loera
COMPLAINT CONTROL NUMBER: 21-AS-20251226091647
On 02/05/2026, Licensing Program Analyst (LPA) Loera conducted an unannounced visit for the purpose of delivering complaint findings. LPA arrived and met with Administrator, Sheri Lott. During the course of the investigation, LPA reviewed records, conducted interviews, and made observations.
Compliant alleges, staff yelled at clients in care.
Department review shows this allegation was addressed in complaint 21-AS-20251231112418 and was substantiated on 02/05/2026. Therefore, this allegation cannot be recited.
Source: California Department of Social Services, Community Care Licensing. Methodology · Report a correction