Complaint Investigation Report

216803577-2-3-2023-21-AS-KMOA-CNUVL4-20230208153120

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

SANTA ROSA RO , 1450 NEOTOMAS AVENUE, STE. 100

This is an official report of an unannounced visit/investigation of a complaint received in our office on

12/14/2022 and conducted by Evaluator Victoria Bertozzi

COMPLAINT CONTROL NUMBER: 21-AS-20221214133305

Staff not communicating with authorized representative.

Licensing Program Analyst Bertozzi arrived unannounced to deliver findings regarding the above complaint allegation and met with Staff, Robinson Bermudez. Administrator, Sherri Lott was available by phone.

Staff not communicating with authorized representative – Complaint alleges that a client’s authorized representative was not notified of the client’s elopement. Per LPA review of police reports where client, C1 left the facility unassisted there were two elopement events that were not reported to CCL, the client’s Conservator, or the Regional Center. Per interview with facility Administrator, they were unaware of a client elopement on the days reported by the police.

The allegation that staff are not communicating with authorized representative is Substantiated. A finding that the complaint is substantiated means that the allegation is valid because the preponderance of the evidence standard has been met. Deficiencies cited from the California Code of Regulations, Title 22, Division 6 of California Regulation. Appeal rights given. Failure to correct the deficiency and/or repeat deficiencies within a 12 month period may result in civil penalties.