Complaint Investigation Report

LPA conducted interviews with witnesses and facility staff. Interviews conducted provided conflicting information. Interview conducted with W1 stated that facility staff would either forget to put R1’s hearing aids on in the morning or forget to take them off at night, resulting in R1’s hearing aids getting lost and needing replacement. W1 also stated that facility staff did not receive training on how to insert R1’s hearing aids and that the hearing aids were rechargeable and did not use batteries.

Interview conducted with Memory Care Director stated that facility staff were taught how to insert R1’s hearing aids by R1’s family as the insertion is different compared to other hearing aid models. Interview also stated that R1’s hearing aids are to be inserted by the facility medication technicians, and they receive a notification from facility staff when R1’s hearing aid filters have been changed.

Interview conducted with facility staff stated that they received training on how to insert R1’s hearing aids, that R1’s hearing aids are rechargeable, and that R1’s hearing aid filters are changed weekly. Per interview conducted, R1’s hearing aids are charged in the medication room and only medication technicians are to insert them. Review of facility documents indicated that facility staff were documenting when R1’s hearing aid filters were changed and when R1 would refuse to have their hearing aids put in.

Based on interviews conducted and record review, this allegation is Unsubstantiated . A finding that the complaint allegation is Unsubstantiated means that although the allegations may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur.

Exit interview conducted. Copy of report discussed and provided to Executive Director. Signature on form confirms receipt of documents.