Complaint Investigation Report

conference with R1’s responsible party in May 2025 to discuss R1’s behaviors and alternative options but was unable to provide any written documentation of the meeting.

Interview with Memory Care Director stated that the facility and R1’s responsible party decided to have a private companion for R1 at nighttime. Memory Care Director further explained during R1’s most recent fall in July 2025, R1 did not have their private companion anymore since it had been decided by R1’s responsible party that it was no longer needed.

Correspondence with R1’s Responsible Party (RP) stated that R1 had private caregivers for a few months and slowly reduced their hours over time. Per RP, R1 had private caregivers from 04/27/2025 to 06/09/2025. RP stated that R1 had 24/7 care from 04/27/2025 - 05/13/2025, and reduced hours from 05/14/2025 to 06/09/2025. RP further stated that after R1’s fall in July 2025 it was decided that R1 would go back to have 24/7 private caregivers and begin receiving hospice services.

Review of R1’s documentation showed the following:

· Incident report submitted to Community Care Licensing (CCL) on 04/24/2025 stated that on 04/19/2025, R1 had gotten stuck with their walker between a recliner chair and the living room couch and was unable to maneuver back out. Report stated that facility staff were trying to help R1 but R1 became resistive. R1 picked up their walker and swung it at facility staff and fell on their right side hitting their head on the couch. Staff were unable to catch R1. Report stated that R1 was admitted to the hospital for evaluation where it was found that they had sustained a right pelvis fracture and contusion to the right side of their head.

· Facility Progress Notes indicated that R1 had a fall on 06/05/2025 with no physical injuries notated. R1 attempted to sit in a chair that was too far away and ended up sitting on the floor. Notes stated that R1’s primary care physician and responsible party were contacted.

· Incident report submitted to CCL on 07/29/2025 stated that on 07/18/2025, R1 had an unwitnessed fall during night shift. Report stated that R1 was sleeping on the facility’s living room couch. Facility staff stepped away for approximately 5 minutes and when they returned, R1 was observed face down on the floor. Report states that R1 sustained a bump to their head and was sent to the hospital for further evaluation.

· R1 returned to the facility on 07/31/2025 with hospice services.