Complaint Investigation Report

Review of Facility’s Program Plan for phone calls stated the following procedures: “Upon admission and throughout their stay, residents have the right to make phone calls. Staff remain outside the office or within close range of the resident to monitor behavior, without listening to content of the call. Any call to/from a person that falls within the essential category (authorized representative, family members, clergy, attorney, social worker) may only be restricted during therapeutic programing and academic hours except in the case of emergencies or when there is short-term crisis at the facility. Non-essential (anyone other than essential) calls are made outside of program and academic hours.” Review of C1’s Admissions Agreement – Client Rights stated the following, “Each client shall have the rights:…to make and receive confidential telephone calls…(unless prohibited by court order).” Based on record review and interviews conducted, this allegation is Substantiated.

A finding that the complaint allegation is Substantiated means that the allegation is valid because the preponderance of the evidence standard has been met.

Deficiencies are cited from the California Code of Regulations (CCRs), and/or the Health and Safety Code. Failure to correct the cited deficiencies, on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.

Exit interview conducted. Plan of Corrections reviewed and developed with Residential Supervisor. Copy of report, LIC9099D, Plan of Corrections, and Appeal Rights discussed and provided Residential Supervisor. Signature on form confirms receipt of documents.