Complaint Investigation Report

LPA interviewed witnesses that reported no concerns with the facility, nor have they received concerns from clients in care. Based on review of records, LPA was unable to identify any documented incidents that occurred

Based on the interviews that were conducted and the documents reviewed, the allegations of, facility staff speak inappropriately to residents and threaten residents is Unsubstantiated. A finding that the complaint allegations of facility staff speak inappropriately to residents and threaten residents is unsubstantiated, meaning that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegations are UNSUBSTANTIATED.

Exit interview was conducted and a copy of this report was emailed to the facility Administrator, Ferdinand Alfonso.