Complaint Investigation Report

Photographs of R1 provided to the Department showed that R1 had yellow discoloration on their forehead from March, April and June 2024 which was before the alleged incident of July 2024. Facility documents reviewed indicated that the facility documented when R1 was observed to have skin changes, and that R1’s responsible party was notified appropriately. Interview conducted with Administrator and correspondence provided stated that R1’s Primary Care Physician believed that the discoloration from March, April and June 2024 could be from R1’s medication. Staff denied allegation that they hit the resident. Staff interviews and witness statement provided conflicting information and LPA was unable to confirm that the allegation occurred. Therefore, this allegation is Unsubstantiated .

A finding that the complaint allegation is Unsubstantiated means that although the allegations may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur.

Exit interview conducted. Copy of report and LIC811 (Confidential Names) discussed and provided to Executive Director and Administrator. Signature on form confirms receipt of documents.