Complaint Investigation Report

LPA conducted client interviews. 4 of 7 client interviews conducted stated that staff members treated them well and that they haven’t seen or heard of current staff members mistreating clients. Client interviews also stated that there was a staff member that used to yell at clients, but they no longer worked at the facility.

Based on interviews conducted and lack of evidence, LPA is unable to determine if a Title 22 regulation violation has occurred. Therefore, this allegation is Unsubstantiated.

A finding that the complaint allegation is Unsubstantiated means that although the allegations may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur.

Exit interview conducted. Copy of report and Confidential Names (LIC811) discussed and provided to House Manager. Signature on form confirms receipt of documents.