Facility Evaluation Report

On 06/19/2026, a Non-Compliance meeting was conducted at the Santa Rosa Regional Office. The following individuals were present in the meeting: Acting Regional Manager, Kimberley Mota, Licensing Program Manager, Victoria Bertozzi, Licensing Program Analyst, Caitlynn Felias, Executive Director, Tracy Freudendahl, Corporate Director of Heath Services, Sophia Allwood, Vice President of Operations, Carla Sanchez, Assistant General Counsel, Colleen Freeman, and HansonBridgett Partner, Joel Goldman. The purpose of today’s meeting was to address areas of concerns identified by the Department.

The following areas were discussed during today's meeting:

Substantiated Complaint Investigation: Complaint 21-AS-20251222134309

During visit conducted on 02/03/2026, Facility was issued a $500.00 civil penalty for a violation of Regulation 87466, Observation of a Resident.

**Licensee has been informed that the issuance of an additional civil penalty is under review. Additional civil penalty may be assessed based on a violation that the Department determines constitutes physical abuse, as defined in Section 15610.63 of the Welfare and Institutions Code, or resulted in serious bodily injury, as defined in Section 15610.67 of the Welfare and Institutions Code, to a resident.**

Facility to submit updated policy surrounding how observed changes of a resident will be assessed and who is responsible for reporting changes and contacting emergency services, if needed. Policy to be submitted to the Department by Monday, 06/22/2026.