Complaint Investigation Report

214700001-2-6-2026-47-HC-WSCT-DRVSSJ-20260305130759

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

HOME CARE SERVICES , 744 P STREET, MS 09-14-90

This is an official report of an unannounced visit/investigation of a complaint received in our office on

01/16/2026 and conducted by Evaluator Yolanda Hankerson

COMPLAINT CONTROL NUMBER: 47-HC-20260116161731

HCO is operating outside the scope of their license.

The Licensee provided medication administration services to clients. Although the Licensee stated that medication was administered by nurses and not by Home Care Aides (HCAs), the administration of medication constitutes a medical service. Home Care Organizations are limited to providing non-medical services as defined in Health and Safety Code section 1796.12(n). The use of licensed nurses does not authorize a Home Care Organization to provide or arrange medical services. The Licensee exceeded the scope of permitted home care services.The preponderance of evidence standard has been met, therefore the above allegation(s) is found to be SUBSTANTIATED. The organization is being cited on the attached HCS 9099D.