Complaint Investigation Report

210102765-9-26-2024-21-AS-BMOS-D9NSM7-20241002135928

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

CCLD Regional Office , 1450 NEOTOMAS AVENUE, STE. 100

This is an official report of an unannounced visit/investigation of a complaint received in our office on

09/11/2024 and conducted by Evaluator Shannan Hansen

COMPLAINT CONTROL NUMBER: 21-AS-20240911152523

Rodric "Rob" Robinson, Dir of Residential Services

Licensing Program Analyst (LPA) Shannan Hansen arrived unannounced to deliver complaint findings regarding the allegation listed above and met with Dir of Residential Services, Rodric Robinson.

Illegal eviction- Reporting party alleges the facility evicted client (C1) without providing an explanation or notification. On 9/5/2024 a 30-day notice was emailed to C1’s family, citing a recent incident that the facility believes brings potential risk to C1, other clients in the home and the community. Letter states the facility would like C1 to go home until the issue is “made clearer or resolved in some way.” The following day on 9/6/2024 an email rescinding the 30-day notice was sent to C1’s family. Per Director of Residential Services, C1’s belongings are still in their room. Therefore, the allegation Illegal eviction is Unsubstantiated.

Although the allegation above may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is Unsubstantiated.