Complaint Investigation Report

210111734-2-3-2023-21-AS-HDBI-CP62E6-20230217161925

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

SANTA ROSA RO , 1450 NEOTOMAS AVENUE, STE. 100

This is an official report of an unannounced visit/investigation of a complaint received in our office on

12/14/2022 and conducted by Evaluator Victoria Bertozzi

COMPLAINT CONTROL NUMBER: 21-AS-20221214142506

Staff not following proper sanitizing practices.

LPA Bertozzi arrived unannounced to deliver findings regarding the above compaint allegation and met with Caregiver, Gladys Flores. Licensee Elizabeth Allen was available by phone.

During investigation LPA conducted interviews, reviewed documents and made observations.

Staff not following proper sanitizing practices – Complaint alleges that a facility staff answered the door with soiled gloves from providing wound care leaving blood on the door. Per interviews, facility staff do not provide wound care to residents in care. Staff denied answering the door in soiled gloves and providing wound care to a resident in care. LPA observed doors during inspection and did not see evidence of blood on or near handles.

A finding that the complaint allegation that staff are not following proper sanitizing practices was unsubstantiated meaning that although the allegation may have happened there is not a preponderance of evidence to prove that the allegations occurred.