Complaint Investigation Report

According to Client 1’s (C1) individualized behavioral support plan (dated 10/11/2024) when in the front yard, the level of supervision required for staff is “within arm’s reach: staff is within arm’s reach of a client at all times specified. That is, if staff were to extend their arms, they would be close enough to touch the client’s shoulder.” In Client 1’s (C1) Behavior Support Plan under target behavior #4, Agitation is defined as “any instance of crying, screaming, whining.” When C1 is agitated, the behavioral support plan refers to see strategies outlined under “aggression”. The proactive strategies for “aggression” are to follow supervision guidelines which states “in general, staff should be within arm’s length at all times.” Based on interviews and reviewed records staff were within arm’s reach to C1 as staff were able to put their hands under their head to prevent injury. In C1s individualized behavioral support plan (dated 10/11/2024), it states C1 is afraid of dogs. During the incident, C1’s responsible party had dogs with them. It is unknown if this agitated C1 more during the incident.

Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegation is unsubstantiated.