Complaint Investigation Report

216803333-2-21-2025-21-AS-KMOA-DHDRXK-20250606132446

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

SANTA ROSA RO , 1450 NEOTOMAS AVENUE, STE. 100

This is an official report of an unannounced visit/investigation of a complaint received in our office on

02/14/2025 and conducted by Evaluator Anthony Loera

COMPLAINT CONTROL NUMBER: 21-AS-20250214163627

On 02/21/2025, Licensing Program Analyst (LPA) Loera conducted an unannounced visit for the purpose of initiating a complaint investigation regarding the above complaint and delivering complaint findings. LPA arrived and met with Administrator, Leslie Wilson. During the investigation, LPA conducted interviews with staff and made observations.

Compliant alleges, Staff have inappropriate visiting hours. Report was received 02/14/2025, alleged visiting hours start late.

Based upon department document review, information provided was contradicting with a lack of corroborating evidence to support the allegation. Resident(s) admission agreement(s) state visiting hours are 1pm to 5pm and were signed by resident(s) responsible parties. Hours of visiting are posted on facilities front door.

Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegation is unsubstantiated.