Complaint Investigation Report

216803917-10-23-2024-21-AS-CMAZ-DADPJY-20241025112217

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

CCLD Regional Office , 1450 NEOTOMAS AVENUE, STE. 100

This is an official report of an unannounced visit/investigation of a complaint received in our office on

07/16/2024 and conducted by Evaluator Kimberley Mota

COMPLAINT CONTROL NUMBER: 21-AS-20240716113901

Staff are not adequately supervising resident(s) in care.

Staff are not ensuring that resident's needs are being met.

Licensing Program Manager (LPM) Mota arrived unannounced for the purpose of delivering findings on this complaint. Administrator was available via phone. In addition, staff Kasandra Reneria was given approval to sign the report.

This investigation has included statements from staff and witnesses, review of documents, photographs and videos from various vantage points throughout the neighborhood. The following determinations are made: A client (C1) has left facility on more than one occasion and exhibited inappropriate behaviors in the neighborhood; The behaviors have included damaging property, trespassing, yelling and screaming, throwing items at neighbors and indecent exposure; Per C1's Behavior Plan, C1 is supervised by a 2 to 1 ratio (meaning 2 staff are present with C1 at all times) and the facility is adequately staffed; Staff have been present when C1 has left the facility and have used approved techniques to redirect and restrain C1 when necessary; C1's behaviors which are unlawful have been brought to the attention of law enforcement and such behaviors remain within the jurisdiction of police agencies. Although the allegations may be true, based on statements and reviewed documents, there is not a preponderance of evidence to prove, or disprove, the allegations. Therefore, the complaint is UNSUBSTANTIATED.