Complaint Investigation Report

Complaint further alleges that a neighbor had to walk to the front door of the facility to alert staff that a client was outside, but LPA was unable to confirm through interviews that this happened. Additional interviews described witnesses seeing clients in the front yard without staff for a minute or two while others stated they did not see clients unsupervised.

Personal Rights – Complaint alleges that staff were observed drinking alcohol prior to going into the facility. Further interview revealed that witness could not confirm that the individual was a staff member.

A finding that the complaint allegations Staff did not provide adequate supervision to client in care and Personal Rights, was UNSUBSTANTIATED meaning that although the allegations may have happened there is not a preponderance of evidence to prove that the allegations occurred.