Complaint Investigation Report

However, facility personnel inquired to the responsible party on 12/8/2023 informing them that their rent was being charged at an incorrect base rate of $3,530 in the months of August and September and that it was being updated to reflect the proper agreed upon rate of $3,095. With these rates, the responsible party had been charged $435 more a month than what was outlined in the admission agreement.

Facility conducted a reassessment on 10/02/2023 with 126 billable points leaving the residents cost of care at $2,520 a month. Review of documentation revealed that facility personnel were requesting backpay for a cost of care increase in the months of August and September despite the reassessment being dated 10/02/2023. Review of documentation revealed that there was a Cost of Care Communication created on 10/03/2023. However, facility was unable to prove that this was provided to the resident’s responsible party prior to 12/8/2023. Therefore, the above allegations are SUBSTANTIATED .

Deficiencies are cited from the California Code of Regulations (CCRs), and/or the Health and Safety Code. Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.

Exit interview conducted. Copy of report, LIC809D, Plan of Corrections, and Appeal Rights discussed and provided to Executive Director. Signature on forms confirms receipt of documents.