Complaint Investigation Report

216804022-11-15-2022-21-AS-BMOS-CLENKP-20221122093215

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

CCLD Regional Office , 1450 NEOTOMAS AVENUE, STE. 100

This is an official report of an unannounced visit/investigation of a complaint received in our office on

09/19/2022 and conducted by Evaluator Marisol Cuadra

COMPLAINT CONTROL NUMBER: 21-AS-20220919203355

Facility did not provide resident's records to responsible party.

Licensing Program Analyst (LPA) Cuadra arrived unannounced to the facility met with Executive Director (Administrator), Ric Pielstick to deliver findings regarding the complaint allegation above.

It was alleged that the facility did not provide resident’s records to responsible party. Per Reporting party alleged that facility staff is not allowing authorized representative to obtain resident’s (R1) records. Based on records review, on 8/17/22 R1 signed an authorization for a legal services firm to represent and obtain R1’s records. On 8/26/22 facility received a request from law firm representing R1 requesting a copy of resident’s records. Based on confidential interviews, LPA was informed by facility Legal Department that the records were released to R1’s responsible party as of 11/3/2022 after confiming the validity of the legal services firm to represent R1. Based on information received by the facility Legal Department and reporting party, it was confirmed that records were provided to R1’s responsible party. A finding that the complaint allegation “Facility did not provide resident's records to responsible party” is unsubstantiated meaning that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED.