Complaint Investigation Report

Complaint alleges that staff did not properly report an incident involving a client. Interviews conducted revealed that there is a client who has a history of withholding medical information, as they generally are private with personal information. Interviews revealed that staff were unaware of any additional medical attention that was necessary.

Based on interviews conducted and observations made, and while the allegation may be valid, there is not a preponderance of evidence to prove the alleged violations did, or did not, occur. Therefore, the allegations are UNSUBSTANTIATED.