Complaint Investigation Report

Complainant alleged staff allowed a resident to be soiled on 01/09/2026. LPA was provided with documentation regarding the incident on 01/09/2026; showing that staff (S1) confirmed that incontinent care was provided to R1 twice during the shift with no concerns noted. Interview with witness revealed that they do not recall the incident happening on 01/09/2026 and R1 seems to do good with staff and has no concerns. Shift notes for AM shift (6:30AM - 2:30PM) 01/09/2026 show “good” for R1 with no additional notes provided.

Complainant alleged staff did not meet a resident's laundry needs as R1s laundry was full and most of R1s clothes were unwearable or soiled on 01/09/2026. LPA observed R1s room and found it to be clean and odor free. R1s closet was found to have clean dry clothing; ready to be worn. Interview with witness revealed they have no concerns regarding laundry needs.

Although the allegations may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegation is unsubstantiated.