Complaint Investigation Report

216800912-7-22-2025-21-AS-KMOA-DJVPL2-20250724112403

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

SANTA ROSA RO , 1450 NEOTOMAS AVENUE, STE. 100

This is an official report of an unannounced visit/investigation of a complaint received in our office on

04/18/2025 and conducted by Evaluator Anthony Loera

COMPLAINT CONTROL NUMBER: 21-AS-20250418152644

Facility staff touched a resident inappropriately

On 07/22/2025, Licensing Program Analyst (LPA) Loera conducted an unannounced visit for the purpose of delivering complaint findings regarding the above allegation. LPA arrived and met with Administrator, Wally Hyppolite. During the investigation, LPA conducted interviews, reviewed documents and made observations.

Based upon departmental document review and interviews conducted with staff and clients, information provided was contradicting with a lack of corroborating evidence to support the allegation. Complainant alleges, facility staff (S1) touched a client (C1) inappropriately. Interview with C1 claims the incident happened over a year ago and “a couple of times”. Interviews conducted with 4 of 4 clients, all stated they do not have any concerns regarding S1 or have seen S1 touch C1 inappropriately. Interviews with 3 of 3 staff did not disclose the incident happening with C1 or other clients in care. Per C1s Individual Program Plan dated (10/24/22), there is no information of C1 making false accusations.

Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegation is unsubstantiated.