Complaint Investigation Report

216800912-3-7-2023-21-AS-BMOS-CPXSQW-20230315140523

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

CCLD Regional Office , 1450 NEOTOMAS AVENUE, STE. 100

This is an official report of an unannounced visit/investigation of a complaint received in our office on

01/26/2023 and conducted by Evaluator David Leibert

COMPLAINT CONTROL NUMBER: 21-AS-20230126114745

Personal Rights - staff are not allowing client to attend ADP 5 days per week

Personnel Requirements - staff are not able to communicate with clients in care due to a language barrier

Criminal Record Clearance - adults living in the home are not fingerprint cleared and associated to the facility.

Licensing Program Analyst Leibert arrived unannounced for the purpose of delivering findings on this complaint. This Department's investigation included a review of historical data for the facility and complaint subject; Thorough review of current pertinent records; interviews with staff, witnesses and others; as well as site visits to the facility. The following determinations are made: C1 and C1's caseworker state they are satisfied with the facility's handling of program attendance; While some staff are bilingual in order to communicate with non English speaking clients, no evidence of a language barrier was found; Site visit to facility, criminal record clearances for staff, and Administrator and witness statements suggest that no non fingerprint cleared adults are residing in the home. Although the allegations may be true, based on records reviewed and statements taken, there is not a preponderance of evidence to prove the allegations are or, are not, true. Therefore, the allegations are UNSUBSTANTIATED.