Complaint Investigation Report

Investigation of complaint 21-AS-20250210171430 revealed Program Director indicated facility has future plans to replace carpets and add new flooring, and notify LPA when they start the process of new flooring construction (Unsubstantiated). In June 2025 facility added additional rooms and increased facility capacity. Today’s conversation with Program Director revealed they use to have a third-party cleaning company in every 2 to 3 weeks but about a year ago hired an in house staff who cleans all of the companies facilities and the facility carpet was replaced in mid April this year. As well, night shift staff preform cleaning and clients have chores as well. There was not sufficient information obtained to support a violation occurred. Therefore, the allegation Staff did not ensure facility was cle an is UNSUBSTANTIATED

A finding that the complaint allegations are unsubstantiated means that although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegations are UNSUBSTANTIATED .