Complaint Investigation Report

After discussions with clients and research of personal rights, facility changed their policy and started visits on weekends, beginning 9/24/2023. Investigation revealed the allegation of staff prevent clients from having visitors is Substantiated .

Based on LPA’s observations, records reviewed, and interviews with clients and staff, the preponderance of evidence standard has been met, therefore the above allegation is found to be SUBSTANTIATED .

A finding that the complaint is substantiated means that the allegation is valid because the preponderance of the evidence standard has been met.

The following deficiencies were observed (see LIC 9099D) and cited from the California Code of Regulations, Title 22, Division 6 of California Regulation. Failure to correct the deficiency and/or repeat deficiencies within a 12 month period may result in civil penalties. Exit interview conducted and appeal of rights provided.