Complaint Investigation Report

216800331-7-9-2026-21-AS-KMOA-DVZRFV-20260715125943

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

SANTA ROSA RO , 1450 NEOTOMAS AVENUE, STE. 100

This is an official report of an unannounced visit/investigation of a complaint received in our office on

07/03/2026 and conducted by Evaluator Anthony Loera

COMPLAINT CONTROL NUMBER: 21-AS-20260703144857

Staff did not provide resident with proper notification prior to rate increase

On 07/09/2026, Licensing Program Analyst (LPA) Loera conducted an unannounced visit for the purpose of initiating and delivering complaint findings. LPA arrived and met with Maintence Director, Corey Mundy. During the course of the investigation, LPA reviewed records, conducted interviews, and made observations.

Compliant alleges staff did not provide resident with proper notification prior to rate increase. Complaint stated that resident (R1) moved into the facility in December 2025 and the facility recently increased R1s rent after six months without providing the required 90 day written notice. Complainant states neither did they or R1 receive the rate increase notice. LPAs review of record review shows the facility mailed out a rate increase notice addressed to R1s responsible party on 03/23/2026, indicating the rate increase will be effective 07/01/2026.

Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegation is unsubstantiated.