Complaint Investigation Report

Staff do not ensure facility is kept free of mal odors - Complainant alleges due to lack of housekeeping resident’s rooms smell badly as the majority of residents are incontinent and the smell travels through the hallways as you enter the facility. On 7/22/2024 (Monday) LPA toured the facility at aprox 8:54am starting on the 3rd floor and when entering the floor when door opened - there was a pungent smell of urine/mal.

LPA & S2 toured 5 rooms finding 2 bedrooms having strong urine/mal odors which S2 opened windows and removed soiled clothing in laundry basket. LPA was informed from staff interviews there are 2-3 residents who have incontinent issues and behaviors of urinating on the floor in their rooms & in the hallways. Per staff interviews regarding June & July, 2024 the facility does not have housekeeping cleaning on Sunday. Staff schedule obtained supports lack of housekeeping staff on Sunday. The facility just hired a new housekeeper, but staff believe the smell is due to the floors not being cleaned over the weekend. Due to LPA’s observations & interviews regarding Staff do not ensure facility is kept free of mal odors allegation is found to be SUBSTANTIATED.

A finding that the complaint is Substantiated means that the allegation is valid because the preponderance of evidence standard has been met.

The following deficiencies were observed (see LIC 9099D) and cited from the California Code of Regulations, Title 22, Division 6 of California Regulation. Failure to correct the deficiency and/or repeat deficiencies within a 12 month period may result in civil penalties. Exit interview conducted and appeal of rights provided.