Complaint Investigation Report

LPA observed kitchen staff wearing the proper hair nets, aprons, and gloves and flowing proper food handling and hand hygiene protocols. LPA further observed kitchen counters and food preparation surfaces kept clean. LPA further observed food stored in accordance with regulation regarding proper food storage and food labeling. During the same visit, LPA conducted interviews with staff regarding potential incidents with residents or complaints from residents regarding the way they are spoken to. LPA was unable to gain any information or verify any concerns that would support any resident being spoken to inappropriately.

On 06/15/2025, LPA interviewed RP who was unable to provide any documentation proof that the alleged food poisoning occurred or any evidence that staff spoke to a resident inappropriately. Based on interviews conducted and documents obtained, LPA received conflicting information and was unable to obtain any evidence that the facility is not serving food of good quality or spoke to a resident inappropriately.

Based on interviews conducted, observations made, and records obtained, the allegations that staff do not serve residents food of good quality and staff inappropriately spoke to resident are UNSUBSTANTIATED. A finding that a complaint allegation is unsubstantiated means that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegation is UNSUBSTANTIATED.

Exit interview conducted with Nurse Manager, whose signature on form confirms receipt of document(s).