Complaint Investigation Report

Personal Rights (Staffing) – Complaint alleges facility has a reduction dinning staff, Health Center staff, and Clinic staff resulting in severely restricted services. LPA conducted unannounced site visits on 2/2/23, 2/16/23, and on 3/7/2023 where LPA toured the buildings and grounds, conducted interviews with (7) seven residents who reside in both the Assisted and Independent Living floors of the facility. LPA obtained documentation related to staffing and during each visit, LPA observed staff in the dining room, Health Center, and Clinic. Interviews concluded that although there may have been more staffing previously, the lack of staffing has not restricted services to residents. Although the allegations may be true or valid, there is not a preponderance of evidence to prove that the allegations are, or are not, true. Therefore, the allegations are found to be UNSUBSTANTIATED.

Exit interview conducted with Administrator Terence Tumbale and a copy of this report was given.