Complaint Investigation Report

3. The Department investigated the allegation: Facility is dirty. 4 Staff interviews were conducted and LPA observed areas of the facility not being maintained. Widow sills in the dining area need to be cleaned. Madera room needs to be cleaned and maintained residents are able to access room. Ice machine has mold and kitchen needs to be cleaned and maintained.

4. The Department investigated the allegation: Staff do not respond to resident's requests for assistance in a timely manner. LPA observed call pendent logs which showed at times calls were not being answered timely and would take up to an hour after the button was pushed to respond.

5. The Department investigated the allegation: Staff do not ensure that resident is given the correct medication. LPA conducted 3 interviews and observed MARS and centrally stored medication log. Centrally stored medication log was not completed and MARs was not being completed properly. LPA and staff were unable to verify start dates for some medication and bubble packs showed medication was not taken and there was no documentation.

Based on LPAs observations and interviews which were conducted and record review(s), the preponderance of evidence standard has been met, therefore the above allegation(s) is found to be SUBSTANTIATED. California Code of Regulations, Title 22, Division 6 & Chapter 8, are being cited on the attached LIC 9099D

Exit interview was conducted and a copy of this report, LIC9099C, & LIC9009D were provided to Senior Director of Sales & Marketing Gaby Alvarado.