Complaint Investigation Report

207209150-9-16-2022-24-AS-MHON-CJX243-20221005170315

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

This is an official report of an unannounced visit/investigation of a complaint received in our office on

09/08/2022 and conducted by Evaluator Mai Yang

COMPLAINT CONTROL NUMBER: 24-AS-20220908164239

Facility did not give proper notice for rent increase

On 09/16/22, Licensing Program Analyst (LPA) M. Yang arrived unannounced and conducted an initial complaint investigation. LPA met with Administrator Bernardino “Dino” Luares and explained the purpose of the visit and delivered finding.

During the course of the investigation, the Department conducted interviews and records were reviewed, the facility did not give proper notice for rent increase to R1 and R2.

Based on interviews conducted and records reviewed, the preponderance of evidence standard has been met, therefore the above allegation is found to be SUBSTANTIATED. Under California Code of Regulations, Title 22, Division 6 & Chapter 8, are being cited on the attached LIC 9099D. Plan of correction was discussed with the Administrator. An exit interview was conducted. A copy of this report and appeal rights was provided to the Administrator.