Complaint Investigation Report
207209150-12-3-2021-24-AS-SPIY-C9KLYU-20211210081056
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY
This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/21/2021 and conducted by Evaluator David Ayers
COMPLAINT CONTROL NUMBER: 24-AS-20211021151326
Residents laundry is not getting done timely
On this date, Licensing Program Analyst(LPA) D. Ayers arrived at the facility unannounced to deliver complaint findings. LPA met with Licensee Elizabeth Laures-Prasad and discussed the purpose of the inspection.
During the course of the investigation, the Department conducted interviews, reviewed records, and inspected the facility. During inspection, the facility was observed to be clean, free of clutter, and odor-free. Residents and staff stated that residents are treated respectfully. Staff stated that one resident had been refusing their showers and laundry service, and that the Licensee was working with the Authorized Representative of the resident to meet her needs. The above allegation is Unfounded. No deficiencies were cited during the inspection. Exit interview conducted. A copy of the report was provided to the licensee via email.
Source: California Department of Social Services, Community Care Licensing. Methodology · Report a correction