Complaint Investigation Report

207209150-12-3-2021-24-AS-SPIY-C9KLWU-20211210080743

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

This is an official report of an unannounced visit/investigation of a complaint received in our office on

09/07/2021 and conducted by Evaluator David Ayers

COMPLAINT CONTROL NUMBER: 24-AS-20210907120810

Staff are refusing to take the resident back into care.

On this date, Licensing Program Analyst(LPA) D. Ayers arrived at the facility unannounced to deliver complaint findings. LPA met with Licensee Elizabeth Laures-Prasad and discussed the purpose of the inspection.

During the course of the investigation, the Department conducted interviews, reviewed records, and inspected the facility. On 9/5/2021, Resident 1(R1) was admitted to the hospital. Hospital staff contacted the facility in order to discharge R1 back to the facility during early morning hours. The licensee coordinated with the responsible party for R1 in order to have R1 discharged back to their home at the wish of the responsible party. The above allegation is Unfounded. No deficiencies were cited during the inspection. Exit interview conducted. A copy of the report was provided to the licensee via email.