Complaint Investigation Report

An HCA interviewed admitted to the AGPA that they assisted the client with an insulin injection, which was in the form of an insulin pen, on multiple occasions when the client was unable to do the insulin injection on their own. The other HCAs stated that their duties were limited to providing the client assistance with services related to "Activities of Daily Living" (ADL) that included assisting the client with eating, bathing, dressing, toileting and personal hygiene and denied assisting the client with their insulin injection and other medical related services.

Based on AGPA's observations, interviews conducted and record review, the preponderance of evidence standard has been met, therefore the above allegation is found to be substantiated. Health and Safety Code. Article 1. Section 1796.12 (n), are being cited on the attached HCS9099-D.

A copy of the reports and appeal rights were provided to the facility representative.