Complaint Investigation Report

It was alleged that facility dishwasher is in disrepair and there are piles of unwashed dishes and utensils in the kitchen. It was further reported that residents are served meals in dirty dishes and are given dirty utensils. During today’s visit, LPA observed residents having meal services in the dinning area. All serving ware and utensils appeared to be clean and sanitary at the time. Additionally, LPA also observed a surplus of additional dishes stores in cabinets for emergency use. During the physical plant tour, LPA observed the dishwasher to be functioning properly. Moreover, LPA observed staff pre rinsing the dishes prior to loading them in the dishwasher to avoid any issues. A review of Work Order records reflected that on 09/20/2023, the dishwasher was not in working order; however, maintenance was immediately contacted, and the dishwasher was repaired the same day. Interviews conducted with staff and residents did not reflect any concerns regarding dirty dishes or utensils. Based on the information obtained during the investigation, the Department does not have sufficient evidence to corroborate the allegation. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the above allegation “facility dishwasher is in disrepair” is deemed Unsubstantiated at this time.

Exit interview conducted. A copy of the report and appeal rights provided.