Complaint Investigation Report

On 10/20/2025, LPA conducted a subsequent complaint visit and at approximately 1:45pm, LPA toured the facility with staff and interviewed eight (8) random residents. One out of twelve residents interviewed reported bug activity in their room. This resident did mention that the facility did provide assists; offered to switch rooms and provide pest control service for their room. Resident reported that they haven’t seen any bugs yet. Resident shared that they keep food items sealed in bags and boxes and so far no bug activity observed. Other residents interviewed denied any bed bug activity in their room at this time. Staff interviewed reported that the facility is contracted with Orkin pest control for monthly service and more frequently if needed. Staff reported that resident rooms are inspected by maintenance staff for any issues and the exterminator is contacted anytime bug activity is reported/seen. Executive Director provided records and invoices from Orkin Pest Control for the last two months confirming general pest (bug) prevention treatment conducted.

Although the allegation may have happened or is valid, documentation and interviews confirmed the facility is making a continuous effort to keep the facility free from pests and insects at this time. Therefore, based on information gathered the allegation is deemed unsubstantiated at this time.

Exit interview conducted. Copy of this report issued.