Complaint Investigation Report

Following records reviewed: Facility's March 2025 Dietitian Report did not reveal any food preparation and meal service issues. According to staff interviews the cooks and staff preparing/handling food items are to wear gloves and hair nets. LPA was informed that the servers that do not handle/prepare meals are not required to wear hair nets or gloves. LPA observed supply of gloves and hair nets stationed through out the kitchen in different areas. Staff interviewed confirmed that the cooks and any staff preparing meals is required to wear gloves and hair nets.

Interview conducted with ten (10) random residents revealed no issues or concern with the facility food service. Residents interviewed expressed being satisfied with the food service and meals. Ten (10) out of ten (10) residents interviewed were all satisfied with the culinary team. No health and safety issues or concerns reported. Based on the above information gathered, although the allegation may be valid, there is insufficient evidence to support the allegation or that a violation occurred; therefore, the allegation “ Staff do not prepare and serve food in a safe and healthful manner ” is deemed unsubstantiated at this time.

Exit interview conducted and copy of report provided.